Organization Name:
(组织名称) hiberus Tecnología
(组织名称) hiberus Tecnología
Organizational Unit:
(组织单位) HDO - AMS Service Unit
(组织单位) HDO - AMS Service Unit
Maturity Level:
(成熟度) Maturity Level 2
(成熟度) Maturity Level 2
Appraisal End Date:
(评估结束日期) Sep 29, 2017
(评估结束日期) Sep 29, 2017
Lead Appraiser:
(主任评估师) Giuseppe Satriani
(主任评估师) Giuseppe Satriani
Sponsor:
(发起人) Santiago Jose Sanchez Lopez
(发起人) Santiago Jose Sanchez Lopez
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Organizational Unit is located in one place – Zaragoza/Spain.)
Customer: There are two different types of Customers: AST (the local government agency) and OTHERS (the rest of AMS projects)
Size: The organization way of work makes a different between small and big types of works. Big is considered when a request overcome 100 p/h effort
Organizational Structure (Not Relevant: The OU (HDO-AMS Service Unit) is a small unit, without significant differences between AST AMS and OTHER AMS)
Type of Work: The organization way of work makes a difference between type of works with an high development impact (UMA) and those closer to a support/ticketing type of workSampling Factor Values: AST (Customer): Service lines related to AST contract
OTHERS (Customer): Service lines related to other customers that are not AST
BIG (Size): Request of work that overcome 100 p/h of effort
SMALL (Size): Request of work under or equal to 100 p/h of effort
UMA (Type of Work): Request of work that are managed as a development project
SUPPORT (Type of Work): Request of work that are managed as a ticketSubgroups: AST-BIG-UMA: Request of work belonging to AST customer, greater than 100p/d of effort and with an high development impact
6 People, 1 Basic Units
– AST
– BIG
– UMA
AST-SMALL-UMA: Request of work belonging to AST customer, minor than 100p/d of effort and with an high development impact
4 People, 1 Basic Units
– UMA
– SMALL
– AST
AST-SMALL-SUPPORT: Request of work belonging to AST customer, minor than 100p/d of effort, with a low development impact
8 People, 3 Basic Units
– AST
– SMALL
– SUPPORT
OTHERS-UMA-BIG: Request of work belonging to customers that are not AST, greater than 100p/d of effort and with an high development impact
2 People, 1 Basic Units
– UMA
– BIG
– OTHERS
OTHERS-UMA-SMALL: Request of work belonging to customers that are not AST, minor than 100p/d of effort and with an high development impact
1 People, 1 Basic Units
– OTHERS
– SMALL
– UMA
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