Organization Name：
（组织名称） NCSI (Chengdu) Co., Ltd.
（组织名称） NCSI (Chengdu) Co., Ltd.
Organizational Unit：
（组织单位） ITO Division - Information Technology Outsourcing Division
（组织单位） ITO Division - Information Technology Outsourcing Division
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Sep 29, 2017
（评估结束日期） Sep 29, 2017
Lead Appraiser：
（主任评估师） Dan He
（主任评估师） Dan He
Sponsor：
（发起人） He Yong
（发起人） He Yong
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Only one location in scope, Chengdu, China)
Customer (Not Relevant: Although different customers have different project targets, SLAs, which have already been take into account during planning stage – schedule, cost and risk planning. There is no process variation due to customers)
Size (Not Relevant: Large projects are divided into small teams, each small team focus on delivering one or a few development modules or services with the tailored processes, so size is not a sampling factor)
Organizational Structure: The two departments in the organization unit (ITO-SingTel and ITO-NCS). The processes are customized based on characteristics of the two departments. So Org Structure is a critical sampling factor.
Type of Work: There are 2 types of work in the scope: application development, application maintenance and support. Application development projects align to CMMI-DEV. Application maintenance and support projects align to CMMI-SVC.Sampling Factor Values: ITO-SingTel (Organizational Structure): The projects managed and executed out of ITO-SingTel department
ITO-NCS (Organizational Structure): The projects managed and executed out of ITO-NCS department
Development (Type of Work): Application development projects
Service (Type of Work): Application maintenance and support projectsSubgroups: G1: The application maintenance and support projects managed and executed out of ITO-SingTel department
95 People, 1 Basic Units
– ITO-SingTel
– Service
G2: The application maintenance and support projects managed and executed out of ITO-NCS department
37 People, 4 Basic Units
– Service
– ITO-NCS
G3: The application development projects managed and executed out of ITO-NCS department
30 People, 4 Basic Units
– ITO-NCS
– Development
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