Organization Name：
（组织名称） Atos IT Solutions and Services LLC ( RUSSIA )
（组织名称） Atos IT Solutions and Services LLC ( RUSSIA )
Organizational Unit：
（组织单位） SI Application Management Practice
（组织单位） SI Application Management Practice
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Nov 01, 2013
（评估结束日期） Nov 01, 2013
Lead Appraiser：
（主任评估师） Alexander Kondakov
（主任评估师） Alexander Kondakov
Sponsor：
（发起人） Mikhail Chekanov
（发起人） Mikhail Chekanov
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All projects of organizational unit are performed only in Voronezh office and managed by headquarter of local SI GDC also located in Voronezh. Thus location can”t be considered as significant factor.)
Customer (Not Relevant: Work with customers is based on organizational approach without significant deviations. Thus this factor has no influence on projects.)
Size (Not Relevant: Projects with extreme small size are excluded from the scope because of their strong orientation for particular customer/service. But all other projects are relatively equal in size. Thus this factor is not considered as significant for sampling.)
Organizational Structure (Not Relevant: No matter on approach using in projects or their customers, organizational structure of organizational unit”s projects is firmly defined in organizational regulations. Thus this factor is excluded from consideration.)
Type of Work: Projects can include tasks for change of supporting software product and can include only user/customer support without software changes being done inside project. Such differences have significant influence on approach using for incident management and some other aspect. Thus this factor should be considered as significant for this appraisal.Sampling Factor Values: No software changes (Type of Work): Only support of users/customers without changes in supporting products.
With software changes (Type of Work): Activities include not only support of users/customers, but also implementation of changes in supporting products.Subgroups: Support and Implementation: Support and updates of supporting system and/or product (2nd and 3d line support)
145 People, 9 Basic Units
– With software changes
Support only: Users/customer support of previously delivered product (2nd line support)
60 People, 6 Basic Units
– No software changes
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