Organization Name：
（组织名称） MphasiS Limited
（组织名称） MphasiS Limited
Organizational Unit：
（组织单位） ITO Core - Infrastructure Technology Outsourcing Services
（组织单位） ITO Core - Infrastructure Technology Outsourcing Services
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） May 03, 2013
（评估结束日期） May 03, 2013
Lead Appraiser：
（主任评估师） Sankaran Venkataramani
（主任评估师） Sankaran Venkataramani
Sponsor：
（发起人） Pavan Goyal
（发起人） Pavan Goyal
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: As the same set of standard processes are being used across locations. Work performed does not differ across different locations)
Customer (Not Relevant: As the set of standard processes being used does not differ across customers)
Size (Not Relevant: As the size does not differentiate the work being performed. Set of standard processes being used do not differ based on size)
Organizational Structure (Not Relevant: As the work performed does not differ in different parts of the Organizational unit. Same set of standard processes being applied)
Type of Work: As there are different types of work being executed such as Infrastructure technology work scope covering incident management, change management and problem management, Infrastructure technology work scope covering incident management and change management types of work being carried out. Processes used differ across these types of work / accountsSampling Factor Values: Infrastructure technology (Incident, change and problem mgt) (Type of Work): This type of work includes the engagement scope covering Infrastructure technology related incident, change and problem management
Infrastructure technology (Incident and change mgt) (Type of Work): This type of work includes the engagement scope covering Infrastructure technology related incident and change managementSubgroups: SG1 IT Incident, change and problem mgt: This type of work includes the engagement scope covering Infrastructure technology related incident, change and problem management
1215 People, 10 Basic Units
– Infrastructure technology (Incident, change and problem mgt)
SG2 IT Incident and Change mgt: This type of work includes the engagement scope covering Infrastructure technology related incident and change management
1222 People, 17 Basic Units
– Infrastructure technology (Incident and change mgt)
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