TECH MAHINDRA LTD-2015-CMMI5

Organization Name：
（组织名称） TECH MAHINDRA LTD

Organizational Unit：
（组织单位） DELIVERY CENTRES IN INDIA

Maturity Level：
（成熟度） Maturity Level 5

Appraisal End Date：
（评估结束日期） Jan 23, 2015

Lead Appraiser：
（主任评估师） Rajiv Nag

Sponsor：
（发起人） Rakesh Soni

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Processes followed are independent of location. Most BUs are multi location – but all within India in the same time zone) Customer (Not Relevant: This factor has not been considered as relevant, since the major customer groups are largely subsumed into the Lines of Business which in turn are reflected in the Organization structure and in a factor called Market Thrust Areas (MTAs). Since the org structure and MTA have been taken as relevant factors, the Customer factor has been considered as Not Relevant) Size (Not Relevant: Work done is not performed differently based on the size – hence size of work, either in terms of team size or volume of tickets is not a differentiating factor in determining the processes to be used) Organizational Structure: The Organization structure reflects the Lines of Businesses in the OU. Processes may differ based on the Organization Structure Type of Work: There are two types of work – Applications Support and Infrastructure Management Services. Processes differ depending on these two services being done Market Thrust Area: Within each Line of Business, there are “Market Thrust areas”. These thrust areas may be based on physical geographies, major customers as well as technologies Processes followed may differ, depending on these thrust areas
Sampling Factor Values:	Telecom (Organizational Structure): The Telecom line of business handles all projects from Telecom Clients, including Fixed line, mobile, NexGen technologies. Enterprise (Organizational Structure): The Enterprise line of business handles all projects from enterprise clients, including Banking, Manufacturing, Retail, Healthcare, etc. IMS Competency (Organizational Structure): IMS line of business is built to handle all IMS projects across technologies and geographies. ASM (Type of Work): The type of work involves delivery of services to Application / Production support maintenance projects IMS (Type of Work): The type of work involves delivery of services to Infrastructure Management Projects MTA4 (Market Thrust Area): These units focus on providing services to Enterprise customers from MEA, APAC, ANZ Geos. MTA5 (Market Thrust Area): These units focus on providing services to Enterprise customers of Europe region MTA6 (Market Thrust Area): These units focus on providing services to Enterprise customers on Consulting and Enterprise services. MTA7 (Market Thrust Area): These units focus on providing services to Enterprise customers on Healthcare & Life sciences. MTA8 (Market Thrust Area): These units focus on providing services to Enterprise customers on Retail, CPG & Travel and Logistics. MTA9 (Market Thrust Area): These units focus on providing services to Enterprise customers on Manufacturing MTA10 (Market Thrust Area): These units focus on providing services to Strategic Accounts of Enterprise lines of business MTA11 (Market Thrust Area): These units focus on providing services to generic sectors of Enterprise line of business MTA12 (Market Thrust Area): These units focus on providing Infrastructure Management services to all customers across all Geos. MTA1 (Market Thrust Area): These units focus on providing services to Telecom customers of Europe region including a large Tier1 customer MTA2 (Market Thrust Area): These units focus on providing services to a large Telecom Tier1 Customer of Americas MTA3 (Market Thrust Area): These units focus on providing services to Telecom customers from MEA, APAC, ANZ Geos.
Subgroups:	TL-AM-MTA1: This subgroup consists of basic unit from Telecom line of business doing Application Maintenance work for MTA1 1830 People, 68 Basic Units – Telecom – ASM – MTA1 TL-AM-MTA2: This subgroup consists of basic unit from Telecom line of business doing Application Maintenance work for MTA2 901 People, 29 Basic Units – MTA2 – ASM – Telecom TL-AM-MTA3: This subgroup consists of basic unit from Telecom line of business doing Application Maintenance work for MTA3 463 People, 25 Basic Units – Telecom – ASM – MTA3 EN-AM-MTA4: This subgroup consists of basic unit from Enterprise line of business doing Application Maintenance work for MTA4 348 People, 10 Basic Units – MTA4 – ASM – Enterprise EN-AM-MTA5: This subgroup consists of basic unit from Enterprise line of business doing Application Maintenance work for MTA5 1165 People, 28 Basic Units – Enterprise – ASM – MTA5 EN-AM-MTA6: This subgroup consists of basic unit from Enterprise line of business doing Application Maintenance work for MTA6 262 People, 17 Basic Units – MTA6 – ASM – Enterprise EN-AM-MTA7: This subgroup consists of basic unit from Enterprise line of business doing Application Maintenance work for MTA7 340 People, 19 Basic Units – Enterprise – ASM – MTA7 EN-AM-MTA8: This subgroup consists of basic unit from Enterprise line of business doing Application Maintenance work for MTA8 304 People, 20 Basic Units – MTA8 – ASM – Enterprise EN-AM-MTA9: This subgroup consists of basic unit from Enterprise line of business doing Application Maintenance work for MTA9 366 People, 14 Basic Units – Enterprise – ASM – MTA9 EN-AM-MTA10: This subgroup consists of basic unit from Enterprise line of business doing Application Maintenance work for MTA10 1121 People, 47 Basic Units – MTA10 – ASM – Enterprise EN-AM-MTA11: This subgroup consists of basic unit from Enterprise line of business doing Application Maintenance work for MTA11 241 People, 9 Basic Units – Enterprise – ASM – MTA11 IC-IM-MTA12: This subgroup consists of basic unit servicing across all customers for Infrastructure Management work for MTA12 1048 People, 30 Basic Units – MTA12 – IMS – IMS Competency

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