||Location (Not Relevant: the service delivered by the company is executed from a single centralized location and, hence, this factor is not affecting the way of working)
Customer (Not Relevant: There is no effect on the behavior or practices used by the company)
Size (Not Relevant: The size, expressed in effort, determine the classification of a request as project or bolsas It is subsumed by the “Type of work” factor)
Organizational Structure (Not Relevant: There is no effect on the behavior or practices used by the company)
Type of Work: Type of service request
|Sampling Factor Values:
||Project (Type of Work): Develop new functionalities or enhance with significant size the existing functionality to the customers.
Bolsa (Type of Work): Repetitive small activities or projects to maintain the functionality of customer’s applications.
G1: All developed projects in the entity
17 People, 22 Basic Units
G2: All developed bolsas in the entity
9 People, 63 Basic Units