Writer Business Services Private Limited-2019-CMMI5

CMMI认证查询 cmmirz 5年前 (2019-04-04) 387次浏览 0个评论
Organization Name:
(组织名称)
Writer Business Services Private Limited
Organizational Unit:
(组织单位)
Secure Storage Services, Business Process Services and Digital Solutions
Maturity Level:
(成熟度)
Maturity Level 5
Appraisal End Date:
(评估结束日期)
Apr 05, 2019
Lead Appraiser:
(主任评估师)
Mangesh Katalkar
Sponsor:
(发起人)
Satyamohan Yanambaka
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: Three locations but utilizes standard process defined at organization level and accounted for by Type of work. Work groups are executed with team based in one location, or in multi-location distribution considering the work group needs, however, processes/quality management system implemented are common in any of the situations.)
Customer (Not Relevant: Standard processes defined at organization level are uniformly implemented across every customer in order to ensure consistent outcome in quality and customer experience.)
Size (Not Relevant: Work group/basic unit are of size that ranges from 6 to 120 persons accounted for by Organizational Structure and type of work.)
Organizational Structure: SSS, BPS, DS verticals/divisions are depicted on an organization chart. Work group/basic units come from two different units/divisions of Writer Business Services Private Limited. Process areas affected are Work Management, Service Establishment and Delivery process areas.
Type of Work: Work is performed differently based on the type of work i.e. Secured Storage and Retrieval services, Logistics Services, Business Process Services, Digital Solutions services. Process areas affected are Work Management, Service Establishment and Delivery process areas.
Sampling Factor Values: SSS Vertical (Organizational Structure): Secure Storage Services (SSS) Vertical provides record management system includes indexing, packing, pickup, storage, retrieval to shredding services day after day and Secure Vault & Storage Services with focus on BFSI domain.
BPS Vertical (Organizational Structure): Business Process Services (BPS) Vertical is managing and executing business operations covering activities such as Inward, Outward, Digitization & Indexing, Data Entry/Data Processing, Quality Check with focus on BFSI domain.
DS Vertical (Organizational Structure): Digital Solutions (DS) Vertical is offering software solutions for Enterprise Content Management and Healthcare segment covering activities such as implementation and production support.
Secured Storage and Retrieval services (Type of Work): Secured Storage and Retrieval services covers high value documents, media stored in compactors in the Media Room are known as CAT-A Records, media storage respectively; high value documents stored in compactors in the CAT-B Rooms (without A/c) are known as CAT-B Records and documents stored in racking area (without A/c) are known as Normal storage.
Logistics Services (Type of Work): Logistics services covers packing, pick up and transportation of high value documents.
Business Process Services (Type of Work): Business Process Services covers offerings such as Customer Onboarding, CKYC, KYC, Mailroom Services, Liability/Asset processing, ECS/ACH Mandate management, Underwriting Support, Content management.
Digital Solutions Services (Type of Work): Digital Solutions Services covers software product support of HIMS and ECM product implementation and support services such as bug fixing, support queries
Subgroups: SG1: Secured Storage and Retrieval services from Secure Storage Services
148 People, 2 Basic Units
– SSS Vertical
– Secured Storage and Retrieval services
SG2: Logistics Services from Secured Storage Services
177 People, 2 Basic Units
– Logistics Services
– SSS Vertical
SG3: Business Process Services
110 People, 3 Basic Units
– BPS Vertical
– Business Process Services
SG4: Software Product Support Services for Digital Solutions
15 People, 2 Basic Units
– Digital Solutions Services
– DS Vertical

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