Temenos India Pvt Ltd-2018-Sponsor Requests No ML

CMMI认证查询 cmmirz 2年前 (2018-09-27) 178次浏览 0个评论
Organization Name:
(组织名称)
Temenos India Pvt Ltd
Organizational Unit:
(组织单位)
Product Analysis and Customer Support (PACS)
Maturity Level:
(成熟度)
Sponsor Requests No ML
Appraisal End Date:
(评估结束日期)
Sep 28, 2018
Lead Appraiser:
(主任评估师)
Ramamurthy Rangarajan
Sponsor:
(发起人)
S.P. Jayanthan
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: Not Relevant. 2 primary office locations offshore in Chennai and Bangalore as support office (minimal staff) and Regional Onsite Support Teams. People from Chennai (KG and SR offices) and Bangalore sampled in interviews. Onsite Support Regions sampled as part of type of work as Onsite Support is taken as a sampling factor value under Type of Work. PACS TQMS and the improvement infrastructure and tools are used across all geographies.)
Customer (Not Relevant: Not Relevant for Diversity. Support for the 3 products are the main source of diversity. All 27 basic units in scope cover standard SLA (where applicable) clients and offer Premium SLA support to select clients. Premium support is offered by 1 sub-group (FLS). Premium Support is taken as a sampling factor value under Type of Work.)
Size (Not Relevant: No Diversity based on team size.)
Organizational Structure: Three Products are supported (T24, WM and TAP). Support is offered for various types of work though not all types of work are offered for each Product.
Type of Work: Work is organized under Front Office (ASG Team), Back Office (Numerous Functional Teams), Non Core Support, Premium Support (FLS), Regional Onsite Support and Cloud Support (Azure). Some of these teams are present only for some of the products
Sampling Factor Values: T24 (Organizational Structure): T24 Product Support Teams
WM (Organizational Structure): Wealth Manager Product Support Teams
TAP (Organizational Structure): Triple A Plus Product Support Teams
ASG (Type of Work): Application Specialist Group is the 24×7 critical call centre
FLS (Type of Work): First Level Support teams provide premium support and onsite support services as per agreements
NCS (Type of Work): NCS teams provide non-core support for local developments.
Back Office Functional Teams (Type of Work): Back Office Functional Teams provide Product support for respective products.
OSS (Type of Work): Onsite Support Services through the regional support teams.
Azure (Type of Work): Cloud support service teams
Subgroups: G1: T24 – FLS Teams
69 People, 5 Basic Units
– T24
– FLS
G2: T24 NCS Teams
12 People, 1 Basic Units
– NCS
– T24
G3: T24 – ASG Teams
10 People, 1 Basic Units
– T24
– ASG
G4: T24 – Back office Functional Teams
93 People, 12 Basic Units
– T24
– Back Office Functional Teams
G5: T24 – Regional Onsite Support Teams
57 People, 5 Basic Units
– T24
– OSS
G6: TAP – Support
11 People, 1 Basic Units
– TAP
– Back Office Functional Teams
G7: Wealth Manager Support Team
6 People, 1 Basic Units
– Back Office Functional Teams
– WM
G8: T24 Azure
5 People, 1 Basic Units
– Azure
– T24

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