Organization Name：
（组织名称） Thales Communications and Security
（组织名称） Thales Communications and Security
Organizational Unit：
（组织单位） NIS/SSC - Customer Services and Support
（组织单位） NIS/SSC - Customer Services and Support
Maturity Level：
（成熟度） Sponsor Requests No ML
（成熟度） Sponsor Requests No ML
Appraisal End Date：
（评估结束日期） Nov 06, 2015
（评估结束日期） Nov 06, 2015
Lead Appraiser：
（主任评估师） Patrick Vigier
（主任评估师） Patrick Vigier
Sponsor：
（发起人） Gérard Herby , gilles Goré
（发起人） Gérard Herby , gilles Goré
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Not relevant, but all the sites are involved because the organisation is multi-sites. All the projects are organised in work packages performed on any sites and use standard procedures and common processes. A head of department manages activities dispatched on different sites.)
Customer (Not Relevant: Not Relevant: Customers in the Defence domain: all projects for the French MoD, NATO, and the UK MoD. Projects for each customer are in the scope. No different way of managing the work)
Size (Not Relevant: Not Relevant: A2 (large), A1 (medium), A0 (Small). Not directly considered because already covered by type of work; “Full Operation” and “Participation to operations” are A2 projects; “Availability Commitments” and “Spares and Repairs” are A1. A0 projects are “Spares and Repairs” projects (few items per years) or on Quotation by item.)
Organizational Structure (Not Relevant: Not Relevant: S2E, S3U: not directly taken into consideration because already covered by the type of work. “Full Operation” and “Participation to Operations” projects are managed by S3U, “Availability Commitment” and “Spares and Repairs” projects are in S2E. PSS does the technical work for S3U and S2E.)
Type of Work: Full Operation, Support to Operations, Availability Commitments, Spares and RepairsSampling Factor Values: Full System Opération (Type of Work): Full communication system operation directly for the end-user with a dedicated service system.
Support to Operation (Type of Work): Participation to communication system operation, with commitment of availability of the systems. This involves working on customer site, managing spares; Repairs requests are captured by the call centre and repairs performed by a repair centre.
Availability Commitments (Type of Work): Commitment of availability of equipments. This involves managing spares on customer sites; Repairs requests are captured by the call centre and repairs performed by a repair centre.
Spares and Repairs (Type of Work): Repairs or Spares requests are captured by the call centre, spares are managed by a spare centre and repairs performed by a repair centreSubgroups: SG-1: Projects of S3U delivering Full operation of a customer dedicated service systems
80 People, 2 Basic Units
– Full System Opération
SG-3: Support to operation on customer site, commitment of system or equipment availability, use of the shared spares and repairs centres, use of a shared call centre.
40 People, 4 Basic Units
– Support to Operation
SG-2: Commitment of availability of equipments. This involves managing spares on customer sites; Repairs requests are captured by the call centre and repairs performed by a repair centre.
50 People, 8 Basic Units
– Availability Commitments
SG-4: Repairs or Spares requests are captured by the Customer Contact Centre, spares are managed by a spare centre and repairs performed by a repair centre
190 People, 8 Basic Units
– Spares and Repairs
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转载请注明原文链接：Thales Communications and Security-Sponsor Requests No
转载请注明原文链接：Thales Communications and Security-Sponsor Requests No
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