Organization Name：
（组织名称） Main Telecom
（组织名称） Main Telecom
Organizational Unit：
（组织单位） Onsite & Online Support Services
（组织单位） Onsite & Online Support Services
Maturity Level：
（成熟度） Sponsor Requests No ML
（成熟度） Sponsor Requests No ML
Appraisal End Date：
（评估结束日期） Jun 04, 2016
（评估结束日期） Jun 04, 2016
Lead Appraiser：
（主任评估师） Madiha Hassan
（主任评估师） Madiha Hassan
Sponsor：
（发起人） Hesham ABDELSALAM
（发起人） Hesham ABDELSALAM
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is only one location where work is done)
Customer (Not Relevant: The diversity of customers are subjected to the same process.)
Size (Not Relevant: The size of Basic unit has no effect on the process executed)
Organizational Structure (Not Relevant: All services are executed under the same org structure)
Type of Work: There is two types of services are supported by the organization unit in the scope of the appraisal (on-site support) & on-line support)Sampling Factor Values: On-site Support (Type of Work): On-site customer support including installation, site setting, maintenance, practical help of usage and bug fixes.
On-line Support (Type of Work): Remote assistance services through telephone, internet capabilitiesSubgroups: Subgroup(1): Site intervention for modifying, replacing, and upgrading both HW, SW, including problem diagnosis and scheduled check-up
7 People, 1 Basic Units
– On-site Support
Subgroup(2): Remote assistance services through telephone & internet capabilities
6 People, 1 Basic Units
– On-line Support
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
